Corporate Concierge

What a corporate concierge is for

Companies rarely lack capable assistants. What they lack is access - the table that is not available, the flight that has already gone, the box that was allocated last season. A corporate concierge exists for exactly the part that cannot be solved by trying harder internally.

Where it is usually applied

• Executive and board travel, including short-notice changes and private aviation
• Client hospitality: sport, award shows, fashion weeks, private concerts and dinners
• Company events where the venue, the artists and the logistics have to be one mandate
• Personal protection and cyber security for people who travel
• Relocation and schooling for executives moving country
• Standing arrangements for repeated needs, so nothing is negotiated twice

How it sits next to your own team

In most arrangements we are the escalation, not the replacement. The internal assistant keeps the calendar and the routine bookings; we take the requests where the answer from the open market is no. That keeps the mandate small and its value obvious.

Discretion, in writing

Confidentiality is agreed before a mandate begins. We publish no client names, no testimonials and no case studies - not even anonymised. For a service used by leadership teams, that is not a detail.

What corporate concierge services include, and what they do not

A corporate mandate gives a company one number for everything that sits outside its own operations: executive and board travel, including private aviation; client hospitality and company events; personal protection for people who travel; and the relocation, schooling and household of an executive moving country. All nine of our concierge services are open to a company. Which ones are used depends on how its people travel and whom it entertains.

What it does not include is anything that would make us a second travel desk. We do not process expenses, we do not replace the executive assistant, and we do not take over what the internal team already does well. We are the escalation for the request where the answer from the open market is no. Medical matters for travelling executives are coordinated with the group's medical brand, Veltracon Medical; medical standby and travel risk management for people on the road with Shadow ICU.

How a corporate mandate runs

• The brief. It usually comes from an assistant, a chief of staff or the family office: what is needed, for whom, by when, and what the internal team has already tried.
• The assessment. You hear straight away whether it can be done and what it depends on. If a request cannot be met, we say so rather than take the mandate and hope.
• The terms. Scope, fee and confidentiality in writing before anything is committed, for a single event or as a standing arrangement for repeated needs, so nothing is negotiated twice.
• The work. One partner holds the mandate; your assistant keeps a single counterpart and a single file. The specialists and the network work behind that name.
• The handover. What was arranged, for whom and on what terms, documented for your records. No client name leaves the room.

Who it is for

Companies whose leadership travels often; family offices that would rather delegate the private side of a principal's life than build the function themselves; and firms that entertain clients at a level where the arrangements themselves are part of the impression. The company holds the mandate. The executive, and often the family behind the executive, holds the file; where that private side outgrows the corporate one, it continues as a personal concierge mandate or as lifestyle management. Where a family office ends and a lifestyle manager begins is set out in our journal piece on family office and lifestyle management.

How the work is charged

The industry knows three models: membership by the year, a retainer against a defined scope, and a fee per mandate. Veltracon Lifestyle sells no memberships and keeps no rate card; each mandate is priced on its own terms, in writing, before anything is committed. A company that wants a fixed frame for repeated needs gets one: a standing arrangement with a defined scope, so the internal team knows what it can ask for without asking twice.