Concierge Services

What our concierge services cover

Veltracon Lifestyle is a 24/7 VIP service provider whose management has worked in the luxury industry for more than a decade. What we are asked for usually has, in our clients' words, no listed price, no public availability and no obvious way in. That is the part we handle.

The work divides into nine disciplines. They are not packages: most clients arrive with one problem and discover the rest over time.

Who we work for

Two kinds of client ask for the same nine things in very different ways. A family wants continuity and discretion; a company wants a service its executives can rely on without administering it. The pages below say how each is handled.

How a mandate begins

You describe the task, by telephone or email. You get an honest assessment of whether it can be done - and if it cannot, we say so rather than take the mandate and hope. Only then do we talk about terms.

What is a concierge service?

What the service covers, and what it does not

Every request on this site is handled as a mandate: a defined task, or a standing arrangement, carried by one partner, with the specialists and the network behind that one name. The nine disciplines above are the map of what we are asked for most. Within them the work is always one of four things: sourcing an object, opening a door, putting the pieces of a plan in the right order, and handling the paperwork that follows.

What we do not do matters as much. We are not a membership club and publish no tier list. We do not practise medicine, law or asset management: clinics, lawyers and banks remain the licensed parties, and we coordinate them, in medical matters with the group's medical brand, Veltracon Medical, and, where intensive care is needed during a stay, with Shadow ICU. And we do not take a mandate we cannot carry out to the standard you expect; that is said before it begins.

How a mandate runs

• The brief. You describe the task by telephone, email or WhatsApp: what, where, by when, and what has already been tried.
• The assessment. You hear straight away whether it can be done, what it depends on and how long it will take. If the answer is no, you hear that too, before anyone has spent your time.
• The terms. Scope and fee are set out in writing before anything is committed. Nothing is booked, bought or promised to a third party until you have agreed.
• The work. One partner holds the mandate and the file; the specialists and the network work behind that one name, so you are never passed around.
• The handover. You receive what was agreed, with the paperwork that belongs to it. If the request has a next step, the file stays open.

Who the service is for

The work divides by who is asking. Private clients and families want continuity and one point of contact: the personal concierge mandate. Companies and family offices want a service their executives and guests can rely on without administering it: the corporate concierge mandate. Clients whose lives run between the Gulf, Asia and Europe use the four offices as one, usually through Dubai and usually for travel. Where the requests have become a standing arrangement with one manager in front of everything, read lifestyle management.

How the work is charged

Billing in this industry follows one of three models: a membership paid annually, a retainer with a defined scope, or a fee per mandate. Veltracon Lifestyle sells no membership and publishes no rate card: the client pays, per mandate or as a standing arrangement, and the two are quoted differently, in writing, before anything is committed. Who pays whom in this industry, and why it matters, is explained in our note on what a concierge service is.